Tools

Teamviewer Quick Support Macintosh

Please download & Install   Teamviewer Quick Support for Mac . It will  allow us to take over your screen  in order to help you.

Teamviewer Quick Support Windows

Teamviewer Quick Support Windows  will  allow us to take over your screen  in order to help you. Please start the Teamviewer module & provide us your  teamviewer Session ID.

Citrix receiver diagnostic for Windows

The Citrix Receiver diagnostic  is a logs & events collector tool used to troubleshoot issues on  the Windows Citrix Receiver 

Citrix Receiver Clean-Up Utility

The Receiver Clean-Up Utility removes components, files, and registry values of Online Plug-in 11.x, 12.x, and Receiver for Windows 3.x, 4.x (Online Plugin-in 13.x, 14.x).
This includes the Offline Plug-in component if installed.
please unzip the dowloaded file into a temporaray folder & run :  ReceiverCleanUpUtility.exe